Refund policy

Savira Shop — Return & Refund Policy Effective Date: September 15, 2026

At Savira Shop, we want you to be satisfied with your purchase. We carefully select our products and work with our fulfillment partners to ensure that orders are processed and delivered as described.

This Return & Refund Policy applies to purchases made through savirashop.store and is intended to operate in accordance with applicable consumer protection laws in the jurisdictions where we sell, including the Philippines and the United States.

FOR CUSTOMERS IN THE UNITED STATES

We want you to love what you ordered. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition with tags attached.
  • Proof of purchase (order number or confirmation email) is required.
  • Sale or final sale items may not be eligible for return unless defective, damaged, or incorrect.

How to initiate a return (US customers):

  1. Contact us at the email listed on our website with your order number and reason for return.
  2. We will provide return instructions and a return address within 2 business days.
  3. Return shipping costs are the customer's responsibility unless the item is defective, damaged, or incorrect.
  4. Once we receive and inspect the returned item, we will process a refund to your original payment method within 5–10 business days.

Refunds are processed back to the original payment method used at checkout. If you have not received your refund after 10 business days, please contact us.

We do not offer exchanges at this time for US orders. If you need a different size or item, please return the original and place a new order.

FOR CUSTOMERS IN THE PHILIPPINES

The following policy applies to purchases made by customers in the Philippines and is intended to operate in accordance with Republic Act No. 7394 (Consumer Act of the Philippines) and Republic Act No. 11967 (Internet Transactions Act of 2023).

  1. Defective, Damaged, Incorrect, or Non-Conforming Products

If you receive a product that is defective or malfunctioning, damaged during delivery, materially different from the product description, the wrong item, size, model, or variation, or missing an item that was included in your order, please contact us as soon as reasonably possible after receiving your order.

Depending on the circumstances and applicable law, Savira Shop may provide an appropriate remedy, which may include replacement of the product, repair where appropriate, refund of the purchase price, or another remedy available under applicable Philippine law.

Where a return is required because the product is defective, damaged, incorrect, or does not conform to the order, Savira Shop will provide reasonable instructions for the return. Where required by applicable law, the customer will not be charged the cost of returning the affected product.

  1. Reporting a Problem With Your Order

To help us resolve an issue quickly, please contact our customer support team and provide your order number, your name and contact information, a description of the problem, and clear photographs or videos showing the product and the issue where applicable.

For damaged or incorrect deliveries, photographs of the packaging and the product may also be requested. Providing photographs or videos does not remove or limit any rights you may have under applicable Philippine law.

  1. Unboxing Video — Recommended for Delivery Verification

For your protection, customers are strongly encouraged to record a continuous video while opening their package, starting before the package is opened and continuing until the contents and packaging have been fully inspected.

Failure to provide an unboxing video does not automatically eliminate a customer's rights or remedies under applicable Philippine consumer protection laws. However, where no video or other supporting evidence is available, additional information may be requested to properly assess the claim.

  1. Change of Mind

If you simply change your mind after purchasing, a return or refund is not automatically required under Philippine law when the product is not defective and otherwise conforms to the order. Savira Shop may, at its discretion, accept certain change-of-mind returns or exchanges where operationally possible.

  1. Products That Have Been Used or Damaged by the Customer

A return or refund may be refused or adjusted where an issue was caused by the customer's misuse, unreasonable use, alteration, accidental damage, or failure to follow reasonable product instructions. This does not affect any consumer rights that cannot legally be excluded or limited.

  1. Return Authorization

Customers should contact Savira Shop before sending any product back. We will provide return instructions where a return is appropriate.

  1. Refunds

When a refund is approved, Savira Shop will process the refund through the applicable payment method or another appropriate method agreed upon with the customer. The timing for funds to appear in the customer's account may depend on the payment provider, bank, or financial institution.

For Cash-on-Delivery orders, where a refund is due, Savira Shop may request the customer to provide information necessary to process the refund through an available electronic or banking method.

  1. Partial Refunds and Price Adjustments

Where appropriate under applicable law, Savira Shop may offer a proportionate price reduction or another appropriate remedy instead of a full refund. Any such arrangement will be communicated clearly to the customer.

  1. Items That Cannot Be Returned

Certain products may be subject to special return conditions because of their nature, hygiene considerations, personalization, or other applicable restrictions. Where applicable, these conditions will be communicated on the relevant product page or before purchase.

  1. Failed or Refused Deliveries

If an order is returned because the customer provided an incorrect address, repeatedly failed to accept delivery, or refused delivery without a valid reason, the customer may be responsible for reasonable shipping or handling costs where permitted by law.

  1. Legal Consumer Rights

Nothing in this policy is intended to remove, restrict, or waive any right or remedy that a consumer is entitled to under mandatory Philippine law. Savira Shop does not operate a blanket "No Return, No Exchange" policy.

  1. Contact Us

If you have a concern regarding your order, please contact Savira Shop through the customer support contact details provided on our website. Please include your order number and a clear description of the issue.

Savira Shop Website: savirashop.store